The present general conditions of sale apply to all the orders placed with the Pouce et Lina company for the whole of the articles and services proposed by the www.pouceetlina.com site by natural persons not business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site of Pouce et Lina implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order.
Pouce et Lina reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of Pouce et Lina are those accepted by the Customer at the time of placing the order.
The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. Pouce et Lina is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.
The present General Conditions have the aim of defining the rights and obligations of the various parties within the framework of the online sale of goods and services proposed by the Pouce et Lina company to the Customer, from the order to the delivery, including payment and the use of services made available by Pouce et Lina.
Conditions and terms
- clearly identify the products selected with the options
- indicate the quantities requested;
- identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online;
- indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc);
- indicate the selected mode of delivery;
finally, indicate the selected mode of payment.
Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with Smallable in a firm and final manner.
In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.pouceetlina.com
Confirmation of order
following of the order :
The Customer can at any moment check the status of his order by consulting the heading "My account" on the www.smallable.com site. This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. This last following of delivery is carried out with the deliverers' Internet interface. Pouce et Lina thus cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. Pouce et lina endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the sales department of Pouce et Lina in order to be informed of the stage of his order.
CHARACTERISTICS OF THE PRODUCTS
The prices do not take account of delivery charges, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order.
The prices take into account the French VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application.
Orders for delivery to countries outside the European Union are not subject to French VAT. The prices indicated on the website for such orders are free of tax and therefore do not take into account VAT. Nevertheless, these orders are subject to possible taxes and customs fees in the destination country. The prices are shown without taxes.
The Customer can pay his order online by bank card: Carte Bleue, Visa and Eurocard / MasterCard. The Customer guarantees the Pouce et Lina company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order.
Pouce et lIna uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the French bank, Caisse d'epargne des pays de la loire , which alone receives the banking information provided on the site at the time of the payment.
Pouce et lina company reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. Pouce et Lina company notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.
DELAYS IN DELIVERY RELATED TO THE TRANSPORTER
It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by pouce et lina . Under these conditions, Pouce et Lina accepts the responsibility of contacting the transporter concerned.
If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at Pouce et lina's expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, Smallable will refund the amount paid for the products concerned lost by the transporter.
RIGHT OF RETRACTION, RETURN AND EXCHANGE
The request to return the goods can be carried out:
- Either by going to the Smallable site to the heading "Details on Purchases" in My Account: simply tick the product and the quantities to be returned, explain the reason for the return and validate by clicking on the "Create a Return". The demand for the return will then be studied and replied to by mail. Smallable will then send a return authorization number to be marked on the parcel, as well as the address for returning the items. - Or by contacting the pouce et lina Customer Services, using the contact form, email or telephone, and they will indicate to the Customer the methods to be followed.
The returned products must be intact, in a perfect state for resale, and in original packing.
his right of retraction is exerted without penalty, except for the transport charges which remain at the cost of the Customer. In the event of having exercised the right of retraction, the Customer will receive a voucher for the sums paid which can be used against the next order. This voucher is valid for 6 months and is available online in the Customer's account. The Customer can also ask for the sums paid to be refunded directly.
Your civil address and phone number (name, first name, email), your personal information (date of birth, sex), your information of delivery , your marketing preferences (subscription newsletter, already consulted products), your method of payment, your history of orders.
These data are collected for:
- the management of your account, the publishing of order forms and invoices
- the management of your orders, deliveries and AFTER-SALES SERVICE
- the creation of a database to send discount vouchers
- assure a navigation personalized on the site
- make statistics to know better our customers and their needs
These data are intended for the employees authorized by the company Pouce et Lina, for the post office, for the banking operators.
We remind you that you have a right of access, modification, rectification and deletion of the data which concern you (art. 34 of the law " Computing and liberties " of January 6th, 1978). To exercise this right contact us :
Pouce et Lina
7 place counts of belin
72220 ouen saint belin
Or by email in: email@example.com
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The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds…) posted on this site is reserved under copyright and intellectual property rights for the whole world.
For this reason and conforming with the provisions of the French Code of Intellectual Property, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by pouce et Lina .
The sale of products of Pouce et Lina company are subject to French law.