By continuing your visit to this site, you accept the use of "cookies" to offer you a better shopping experience tailored to your needs.

conditions and terms

This site is operated by the POUCE ET LINA SARL company registered with the register of commerce and companies of le Mans ( FRANCE ) under number 790211957
The present general conditions of sale apply to all the orders placed with the Pouce et Lina company for the whole of the articles and services proposed by the www.pouceetlina.com site by natural persons not business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site of Pouce et Lina implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order.
Pouce et Lina reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of Pouce et Lina are those accepted by the Customer at the time of placing the order.
The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. Pouce et Lina is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.
The present General Conditions have the aim of defining the rights and obligations of the various parties within the framework of the online sale of goods and services proposed by the Pouce et Lina company to the Customer, from the order to the delivery, including payment and the use of services made available by Pouce et Lina.

Conditions and terms

Les produits et services offerts sont ceux qui figurent dans le catalogue publié dans le site de '' POUCE ET LINA '' 
Ces produits et services sont offerts dans la limite des stocks disponibles.
Les photographies du catalogue sont les plus fidèles possibles mais ne peuvent assurer une similitude parfaite avec le produit offert, notamment en ce qui concerne les couleurs.

Order

The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:
  • clearly identify the products selected with the options
  • indicate the quantities requested;
  • identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online;
  • indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc);
  • indicate the selected mode of delivery;

finally, indicate the selected mode of payment.
Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with Smallable in a firm and final manner.
In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.pouceetlina.com

Confirmation of order

An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides to Smallable. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.
following of the order :
The Customer can at any moment check the status of his order by consulting the heading "My account" on the www.smallable.com site. This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. This last following of delivery is carried out with the deliverers' Internet interface. Pouce et Lina thus cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. Pouce et lina endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the sales department of Pouce et Lina in order to be informed of the stage of his order.

CHARACTERISTICS OF THE PRODUCTS

The information, characteristics, photographs and graphics presented on the sites or in the emails sent by v are given only on a purely indicative basis and for the major part are given by the suppliers. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of Pouce et Lina .Pouce et Lina  will make its best efforts to ensure that the photographic representation of the products on the www.pouceetlina.com site is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product.

Prices

Prices are indicated in Euros and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer.
The prices do not take account of delivery charges, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order.
The prices take into account the French VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application.
Orders for delivery to countries outside the European Union are not subject to French VAT. The prices indicated on the website for such orders are free of tax and therefore do not take into account VAT. Nevertheless, these orders are subject to possible taxes and customs fees in the destination country. The prices are shown without taxes.

Payment

The Customer can pay his order online by bank card: Carte Bleue, Visa and Eurocard / MasterCard. The Customer guarantees the Pouce et Lina company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order.
Pouce et lIna uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the French bank, Caisse d'epargne des pays de la loire , which alone receives the banking information provided on the site at the time of the payment.
Pouce et lina company reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. Pouce et Lina company notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.

DELIVERY SERVICES

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to Pouce et Lina . The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.Pouce et lina  cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

DELAYS IN DELIVERY RELATED TO THE TRANSPORTER

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the French post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact pouce et lina Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel.
It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by pouce et lina . Under these conditions, Pouce et Lina accepts the responsibility of contacting the transporter concerned.
If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at Pouce et lina's expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, Smallable will refund the amount paid for the products concerned lost by the transporter.

RIGHT OF RETRACTION, RETURN AND EXCHANGE

Within the framework of the sale by correspondence (without the simultaneous physical presence of the parties), according to the Article L 121-20 of the French code of consumption the Customer has the right to a forteen day period to exert his right of retraction without having to pay penalties, except for the costs of returning the goods. This period begins as from the day of reception of the goods by the Customer.
The request to return the goods can be carried out:
- Either by going to the Smallable site to the heading "Details on Purchases" in My Account: simply tick the product and the quantities to be returned, explain the reason for the return and validate by clicking on the "Create a Return". The demand for the return will then be studied and replied to by mail. Smallable will then send a return authorization number to be marked on the parcel, as well as the address for returning the items. - Or by contacting the pouce et lina Customer Services, using the contact form, email or telephone, and they will indicate to the Customer the methods to be followed.
The returned products must be intact, in a perfect state for resale, and in original packing.
his right of retraction is exerted without penalty, except for the transport charges which remain at the cost of the Customer. In the event of having exercised the right of retraction, the Customer will receive a voucher for the sums paid which can be used against the next order. This voucher is valid for 6 months and is available online in the Customer's account. The Customer can also ask for the sums paid to be refunded directly.

PERSONAL DATA

Pouceetlina.com makes a commitment to protect the private life of the people using our website and the confidentiality of the supplied personal information. Only the data necessary for the good processing of your corder are collected. 

Your civil address and phone number (name, first name, email), your personal information (date of birth, sex), your information of delivery , your marketing preferences (subscription newsletter, already consulted products), your method of payment, your history of orders. 

These data are collected for: 

- the management of your account, the publishing of order forms and invoices

- the management of your orders, deliveries and AFTER-SALES SERVICE 

- the creation of a database to send discount vouchers

- assure a navigation personalized on the site 

- make statistics to know better our customers and their needs 

These data are intended for the employees authorized by the company Pouce et  Lina, for the post office, for the banking operators. 

We remind you that you have a right of access, modification, rectification and deletion of the data which concern you (art. 34 of the law " Computing and liberties " of January 6th, 1978). To exercise this right contact us :

Pouce et Lina 

7 place counts of belin 

72220 ouen saint belin 

Or by email in: contact@pouceetlina.com

To hold your email address, your password, and the list of the products which you put in your basket we use cookies. These cookies are intended to facilitate you the browsing in case of new visit or corder on our site. They also allow to make you personalized suggestions of products. 

We also have cookies which allow us to follow the performances of our site, to establish statistics for example on the number of visitors or on the most visited pages of products.

Our site also uses cookies of sharing on the social networks which allow you for example to share some contents on Pinterest. Do not hesitate to consult the policies of confidentiality of the various social networks to know how is used the information of browsing collected with these buttons of sharing. 

You can disable cookies by changing your browser settings.



INTELLECTUAL PROPERTY

The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds…) posted on this site is reserved under copyright and intellectual property rights for the whole world.
For this reason and conforming with the provisions of the French Code of Intellectual Property, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by pouce et Lina .

APPLICATION LAW

The sale of products of Pouce et Lina company are subject to French law.